SELECTED WORK
1. Democratising new energy infrastructures — Nissan Design Centre London

Vehicle-to-grid technology — a next generation renewable energy system to power people's homes.

Service Design, Content Design, UX/UI and Research.

Design Lead.

Nissan Energy's V2G onboarding experience. Click through the screens to explore the activation journey.

2. NGO fundraising features and products — Save the Children

NGO FUNDRAISING FEATURES AND PRODUCTS
SAVE THE CHILDREN

UX Design, Content Design, Donor Journey Design.

I Have Hope — Save the Children

A case in content: long-form storytelling and content design

The 'Impact Synthesiser' — a small but effective piece of function designed in 2018 that's still in operation today.
3. Universal customer journey mapping — Nissan Centre of Design

UNIVERSAL CUSTOMER JOURNEY MAPPING
NISSAN CENTRE OF DESIGN

Service Design, Facilitation, Stakeholder Engagement.

An extract from the 2024 Universal Journey Manual — a printed reference guide designed for staff and distributed across teams and desks throughout the organisation.

4. Digital transformation in a crisis — Nissan Centre for CX & Digital Transformation

DIGITAL TRANSFORMATION IN A CRISIS
NISSAN CENTRE FOR CX & DIGITAL TRANSFORMATION

Service Design, Content design, UX/UI and Guideline Creation.

Nissan@Home wireframe
5. Service and experience design — Nissan Energy

SERVICE AND EXPERIENCE DESIGN
NISSAN ENERGY

PUBLIC ELECTRIC VEHICLE CHARGING INFRASTRUCTURE

Experience Design, Service Design, Stakeholder Engagement.

Early-stage experience definition — an extract from the project's initial service design framework.

6. Copywriting and tone of voice — Nissan / NHS

COPYWRITING AND TONE OF VOICE

Content Strategy, Copywriting, Guideline Creation.

Download my copy guidelines written for Nissan

7. Autonomous driving & passenger experience — Nissan/ServCity London
The control panel at Nissan/ServCity Autonomous Drive HQ in Greenwich, London

The control panel at Nissan/ServCity Autonomous Drive HQ in Greenwich, London.

AUTONOMOUS DRIVING & PASSENGER EXPERIENCE (PX)

Nissan

Experience Architecture & Passenger Experience Design.

In the pilot autonomous vehicle, letting it drive itself around Greenwich, London.